Last Updated: October 2025

1. Order Processing Time

Processing time refers to the period we need to create, package, and prepare your order for shipment.

• Ready-Made Items: Usually ship within 3–5 business days after payment is received.

• Custom or Personalized Orders: Typically require 7–14 business days for production before shipment.

  • Complex or large custom orders may take longer; you’ll be notified if that’s the case.

We’ll email you once your order has shipped, including tracking details.

2. Shipping Methods & Carriers

We currently ship orders through trusted carriers, including:

• USPS (United States Postal Service) – Standard & Priority Mail

• UPS Ground or UPS 2-Day Air (for larger or heavier orders)

We may choose the best carrier depending on size, weight, and destination.

3. Shipping Rates

Shipping costs are calculated at checkout based on weight, size, and destination.

We strive to offer accurate and fair shipping rates — we do not profit from shipping fees.

Occasionally, we offer free or discounted shipping promotions, which will be clearly displayed on our website or social media pages.

4. Local Pickup & Craft Fair Orders

If you’re located in Louisiana and wish to pick up your order in person (or at a scheduled craft fair where we’re attending), please contact us directly at [laura_rigsby@geauxcajunit.com] before placing your order.

We’ll confirm pickup availability and provide details to waive shipping charges if applicable.

5. Tracking Your Order

Once your order ships, you’ll receive an email confirmation containing your tracking number.

Tracking updates may take up to 24–48 hours to appear after the carrier receives the package.
If your tracking link hasn’t updated after several days, contact us for assistance — we’re happy to help you locate your shipment.

6. Delivery Times

Estimated delivery times after shipment:

Delivery times are estimates only.
We are not responsible for delays caused by carriers, weather, or incorrect addresses provided at checkout.

7. International Shipping

At this time, Black Cat’s Rigsby primarily ships within the United States.
If you are an international customer interested in ordering, please contact us at [laura_rigsby@geauxcajunit.com] to discuss available options, rates, and delivery estimates.

Customs fees, import duties, or taxes (if applicable) are the responsibility of the buyer.

8. Lost, Delayed, or Damaged Packages

We are not liable for packages lost or delayed by shipping carriers. However, we want you to be happy with your purchase — if your order does not arrive or arrives damaged:

1. Notify us within 7 days of the delivery date or expected delivery.

2. Provide your order number and photos of any damage.

3. We’ll work with you and the carrier to resolve the issue promptly.

For damaged items, we may offer a replacement, store credit, or partial refund, depending on the situation.

9. Incorrect Shipping Address

Please double-check your shipping address before completing your order.
If you notice an error after checkout, contact us immediately.

We cannot redirect packages once they’ve been shipped, and we are not responsible for orders delivered to incorrect addresses provided by the buyer.

10. Holiday & Peak Season Shipping

During holidays or busy craft market seasons, processing and delivery times may be slightly extended.
We recommend ordering early to ensure your items arrive on time.

11. Questions About Shipping

If you have questions about an existing order, tracking, or shipping methods, please contact us at:

Black Cat’s Rigsby
📧 Email: [laura_rigsby@geauxcajunit.com]
🌐 Website: https://blackcatsrigsby.com
📍 Louisiana, USA