Frequently Asked Questions (FAQ)

At Black Cat’s Rigsby, we want your shopping experience to be simple, enjoyable, and worry-free. Below are answers to the most common questions our customers ask about our products, orders, and services.

Last Updated: October 2025


🛍️ Ordering & Customization

1. How do I place an order?

You can shop directly through our website at https://blackcatsrigsby.com or our TikTok Shop.
Simply select the item you’d like, choose any available options (size, color, design, etc.), and add it to your cart. Then follow the secure checkout process.

2. Can I request a custom design?

Absolutely! Custom orders are one of our favorite things to make.
You can email us at [laura_rigsby@blackcatsrigsby.com] or message us through our contact form with your design idea.
We’ll confirm details like design, pricing, and estimated turnaround time before beginning your project.

3. How long do custom orders take?

Most custom orders take 7–14 business days to complete, depending on design complexity and order volume.
We’ll always keep you updated if there are any changes or delays.

4. Can I cancel or change my order after placing it?

For non-custom items, cancellations are accepted within 24 hours of purchase.
For custom orders, cancellations are not available once production has begun due to the personalized nature of each item.

🚚 Shipping & Delivery

5. How long does shipping take?

Processing and shipping times vary:

  • Ready-made items: Ship within 3–5 business days

  • Custom items: Ship within 7–14 business days after design approval

Delivery usually takes 2–7 business days depending on your location and shipping method.

6. Do you offer local pickup?

Yes! If you’re in Louisiana, you can request local pickup.
Just contact us before placing your order, and we’ll confirm availability and remove shipping costs.

7. Do you ship internationally?

Currently, we ship within the United States.
If you’re outside the U.S., contact us — we’ll do our best to arrange international shipping and provide a quote.

8. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and link.
Please allow 24–48 hours for tracking updates to appear after shipment.

💎 Products & Care

9. Are all your items handmade?

Yes! Every product is handcrafted with care — from tumblers and t-shirts to ornaments and coasters.
Slight variations in color or finish make each piece unique and one-of-a-kind.

10. How should I care for my tumbler?

To keep your tumbler beautiful for years:

  • Hand wash only — do not place in the dishwasher.

  • Avoid soaking or using abrasive cleaners.

  • Do not expose to extreme heat (e.g., car dashboards).

Epoxy-sealed tumblers should be handled gently to protect their finish.

11. Do you take wholesale or bulk orders?

Yes, we do! If you’re interested in bulk pricing for events, fundraisers, or retail, contact us at [laura_rigsby@geauxcajunit.com] for custom quotes.

💰 Returns & Refunds

12. What is your return policy?

  • Custom items are non-refundable once production has begun.

  • Non-custom items can be returned within 7 days of delivery if unused and in original condition.

  • For damaged or incorrect orders, contact us within 72 hours of delivery with photos.

You can review our full policy here: Return & Refund Policy.

🎁 Events & Promotions

13. Do you attend craft fairs or markets?

Yes! We regularly attend craft fairs and holiday markets around Louisiana, including events like Hollydays Market.
Follow us on social media for updates on where we’ll be next.

14. Do you offer gift wrapping or packaging?

Yes — all our products come carefully packaged, and gift wrapping is available upon request.
We can also include a personalized note for special occasions.

🔐 Privacy & Security

15. Is my payment information secure?

Absolutely. All transactions are processed through secure, encrypted payment gateways (such as PayPal or Shopify Payments).
We do not store or have access to your full payment details.

16. What do you do with my personal information?

We use your information only to process orders, communicate with you, and improve your experience.
We never sell or share your personal information.
You can read our full Privacy Policy for details.

💬 Still Have Questions?

We’re always happy to help!
If you didn’t find the answer you were looking for, please contact us directly:

Black Cat’s Rigsby
📧 Email: [laura_rigsby@blackcatsrigsby.com]
🌐 Website: https://blackcatsrigsby.com
📍 Baton Rouge, Louisiana, USA